THE PSYCHOLOGICAL STRUCTURE OF A SUCCESSFUL MEDIATOR’S PERSONALITY PROFILE

Abstract

The paper presents the results of a theoretical study of the psychological structure of the personality profile of a successful mediator as a professional in the field of alternative dispute resolution. The relevance of the study is determined by the active institutionalization of mediation in Ukraine and the necessity to define psychological criteria for professional selection and training of mediators. The aim of the study is to identify and characterize the key components of the mediator’s personality profile based on a systematic analysis of Ukrainian and international scientific sources. The methodological foundation of the study comprised comparative analysis of scientific approaches, structural-functional analysis of personality profile components, content analysis of publications, and the method of theoretical generalization. The study identified a five-component structure of the mediator’s personality profile: emotional-regulatory, cognitive, communicative, value-ethical, and integrative components. The emotional-regulatory component encompasses emotional intelligence, capacity for empathy, self-regulation, maintenance of emotional neutrality, and stress resilience. The cognitive component is represented by analytical abilities, critical thinking, understanding of conflict dynamics, creativity, and tolerance for ambiguity. Communicative competence includes skills of active listening, dialogue facilitation, interpretation of verbal and non-verbal signals, and transformation of destructive communication into constructive communication. The value-ethical component is based on the principles of neutrality, confidentiality, voluntariness, and self-determination of parties, which requires profound internal conviction in the value of peaceful conflict resolution. The integrative component ensures the integrity of the mediator’s professional identity, harmonization of professional and personal values, authenticity, and personal congruence in the professional role. The interconnection and interdependence of all components of the personality profile have been established. It has been demonstrated that a successful mediator is characterized not only by technical proficiency but also by a high level of emotional maturity, ethical consciousness, and the ability to influence the process through their personal presence.